For Buyers: Always film a video while unboxing your package. This is your best evidence if the item is damaged or missing. For Sellers: Take clear photos of the item and its packaging before you hand it over to the courier.
Step 1: Listing & Order: The seller uploads products; once purchased, they have 3 days to ship and provide tracking or the order is cancelled.
Step 2: Payment Hold: Sellzys holds the buyer's payment in a secure escrow account while the package is in transit.
Step 3: Buyer Inspection: After delivery, the buyer has a 3-day window to inspect the item and either confirm it or request a return.
Step 4: Final Payout: If satisfied, funds are released to the seller; if returned and verified, the buyer receives a full refund.
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