Last Updated: 28 November 2025

Sellzys – Terms & Conditions

1. Introduction

Welcome to Sellzys, a multi-vendor marketplace where buyers can securely
purchase products from independent sellers. These Terms & Conditions
explain how payments, refunds, shipping timelines, and dispute processes
work on Sellzys.

By placing an order on Sellzys, you agree to the process described below.

2. Secure Payment Protection

Sellzys ensures 100% secure payments using an escrow-style system.

How it works:

  • When a buyer makes a prepaid order, the payment is not
    immediately released to the seller.
  • The payment is first sent to Sellzys’ secure platform wallet.
  • Funds stay on hold with Sellzys until the order progresses through the steps below.

3. Seller Shipping Requirements

  • After receiving an order, the seller must upload valid shipping details
    (tracking number) within 2 days.
  • If the seller fails to provide shipping details within 2 days, the order
    is automatically cancelled, and the payment is refunded back to the buyer.

4. Buyer Inspection Period

Once the seller ships the order:

  • The buyer gets 2 days after delivery to check the goods.
  • The buyer must click “Order OK” or “Not OK”
    in their Sellzys account.

5. If the Product is Not Satisfactory

If the buyer selects “Not OK”, the following process applies:

  • The buyer must ship the item back to the seller within the given timeframe.
  • The buyer must upload a valid return tracking number on Sellzys.
  • Once the seller confirms the return is received, Sellzys releases the refund
    to the buyer in the next payment cycle.

6. When the Seller Gets Paid

The seller will receive the payment only when:

  • Shipping details were uploaded on time, and
  • The buyer clicks “Order OK”, or
  • The buyer’s 2-day inspection period expires without any complaint.

7. Automatic Refund Conditions

A buyer receives an automatic refund if:

  • Seller does not upload shipping details within 2 days
  • Seller cannot fulfill the order
  • Return is confirmed by the seller after a “Not OK” claim

Refunds are initiated immediately and usually reflect within the
standard bank processing time.

8. Disputes

If there is any disagreement regarding item condition, return, or tracking:

  • Both buyer and seller may open a Dispute with Sellzys Support.
  • Sellzys may request photos, videos, chats, or other proof.
  • Sellzys’ decision will be final for the release or refund of funds.

9. Prohibited Actions

Buyers and sellers agree not to:

  • Conduct transactions outside the Sellzys platform
  • Share misleading or fake shipping details
  • Abuse the return or refund system

Sellzys may take action including warning, suspension, or removal of accounts.